If you feel that you would like to return your product, please contact us at alan@kiwiboards.co.nz before taking any action.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at alan@kiwiboards.co.nz.
We only replace items if they are defective or damaged. Please send us an email to alan@kiwiboards.co.nz
To return your product, you should mail your product to: {physical address}:-
kiwiboards Limited
34 Bay Road, St Heliers, 1071 Auckland, New Zealand
Kiwiboards will provide a shipping paid label to attach to the parcel.
Contact us at alan@kiwiboards.co.nz for questions related to refunds and returns.